You're trusting us with your inbound and your customers' details. Here's exactly how the system is built and how your data is handled, in plain language.
Astracore is a secure automation layer that we build, host, and manage on your behalf. Your AI agent answers calls and inquiries, qualifies them, and books the right ones into your calendar. Behind that, the automation moves the information between your phone, calendar, CRM, and inbox.
You never log into it or maintain it. There's no new software for your team to learn. You see the outcome: answered calls, booked appointments, and an alert with the full context each time.
For Canadian businesses, your system is hosted on infrastructure in Canada. For US businesses, in the United States. For regulated businesses such as law firms, or any client who wants it, we run your system on a dedicated instance rather than a shared one, so your data sits on its own.
We also confirm where the tools in your stack (including the voice provider) process and store call data, so the residency answer covers the whole chain, not just our part.
Data is encrypted in transit. Access is controlled and named, so it can be revoked cleanly. Systems are kept current and monitored. We keep the surface small by connecting only what's required and hosting your system separately when the situation calls for it.
Your system runs on a dedicated instance hosted in your jurisdiction. We're glad to sign your Data Processing Agreement, complete your security review, and align the setup to your professional and privacy obligations. If a specific requirement changes how the system should be built, we'd rather hear it up front and build it in.
This page describes how we build and operate your system in general terms. The specifics for your business, hosting location, connected tools, and the exact terms, are confirmed with you and set out in your agreement before anything goes live.